Receptionist/Support Staff - Hannibal

Mark Twain Behavioral Health (MTBH) is a private not-for-profit Certified Community Behavioral Health Organization serving Northeast Missouri since 1975 with a wide variety of outpatient services.  We strive to treat the whole person by promoting wellness as individuals work toward their personal goals of achieving a satisfying, productive and healthy lifestyle.

Mark Twain Behavioral Health is seeking a part-time RECEPTIONIST/SUPPORT STAFF in our HANNIBAL FORREST DRIVE location.  This part-time position is expected to advance to full-time in the future.  Consider joining our MTBH Team!  We offer a supportive culture of appreciation and a strong emphasis on the health and wellbeing of our team.

Role Responsibilities

• Welcome clients, vendors, and guests to our office
• Welcome on-site clients, determine the nature of their business and announce clients to appropriate personnel
• Answer incoming telephone calls, determine purpose of caller, and forward call to appropriate personnel or department
• Retrieve voice mail and forward to appropriate personnel
• Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable
• Receive payments for services
• Contact clients to schedule appointment times
• Record time and date of appointments in the electronic system
• Record changes on schedule when appointments have been canceled or failed
• Process incoming and outgoing requests for client-protected health information
• Assist new clients with opening paperwork and assist existing client with annual updates
• Other job duties as assigned

Adherence to the MTBH Ethical Code of Conduct and all policies is required.

Qualifications

• High School Diploma or General Educational Development (GED)
• Ability to greet and direct people in person and via telephone
• Excellent customer service, interpersonal and communication skills
• Keyboarding and computer skills and ability to multi-task
• Ability to remain focused in a fast-paced office environment
• Capability to deal with consumers politely and efficiently

Apply online: Receptionist/Support Staff

OR

Submit cover letter and resume to:
Jenny Haught
Vice President of Finance
Mark Twain Behavioral Health
154 Forrest Drive
Hannibal, MO 63401