Receptionist/Support Staff - Hannibal

Mark Twain Behavioral Health (MTBH) is a private not-for-profit Certified Community Behavioral Health Clinic serving Northeast Missouri since 1975 with a wide variety of outpatient services. We strive to treat the whole person by promoting wellness as individuals work toward their personal goals of achieving a satisfying, productive and healthy lifestyle.

Mark Twain Behavioral Health is seeking a full-time RECEPTIONIST/SUPPORT STAFF for our HANNIBAL-FORREST DRIVE location. This full-time salaried position offers competitive pay and full benefits. Consider joining our MTBH Team! We offer a supportive culture of appreciation and a strong emphasis on the health and well-being of our team.

Role Responsibilities

Welcome clients, vendors, and guests to our office
Welcome on-site clients to the office, determine nature of business, and announce client to appropriate personnel
Answer incoming telephone calls, determine purpose of call, and forward to appropriate personnel
Retrieve voice mail and forward to appropriate personnel
Take and deliver messages or transfer calls to voicemail when appropriate personnel are unavailable
Receive payment for services
Contact clients to schedule appointment times
Record time and date of appointment in the electronic system
Record changes when appointments have been canceled or failed
Process incoming and outgoing requests for client-protected health information
Assist new clients with opening paperwork and assist existing clients with annual updates
Other job duties as assigned